Return Policy

We take pride in our custom-made products. Due to their personalized nature, returns are limited and managed fairly.

Items Not Eligible for Return:

• Customized or made-to-order items (size, fabric, color, style).
• Assembled or disassembled items after delivery.
• Used mattresses, bedding, or linens.
• Installed or altered products after delivery.
• Items not in original, unused condition with complete packaging.

Return Eligibility & Process:

• Manufacturing defects are inspected by our technical team.
• Delivery damage must be reported within 24 hours with clear photo or video evidence.

Refund Policy

All purchases are final. Refunds are subject to management approval.

Approved Refunds:

• Processed within 14 business days, minus any applicable fees.
• Refunds will be made to the original payment method (bank, card, gateway, or EPP).
• Carefully review orders before placing, as custom products limit cancellations or refunds.

Order Cancellation

• Orders can be canceled within 24 hours via official channels.
• Card/gateway/EPP payments: 5% non-refundable processing fee.
• Cash/bank transfers: Full refund, no deduction.
• After production begins: Cancellation is not possible.

Important: Custom-made products are not eligible for return, exchange, or refund under any circumstances.